Operational Clarity for Our Community

At TACDIS Apparel Shop, we believe in mission clarity. This FAQ is designed to provide direct, actionable answers for our global network of Law Enforcement, Military Professionals, Tactical Enthusiasts, and Demanding Professionals. If your question isn’t covered here, contact our support team for a strategic solution.

PRODUCT & GEAR

1. What types of products does TACDIS specialize in?
We curate high-performance tactical and professional gear. Our core categories include: APPAREL (Outerwear, Tops, Bottoms, Base Layers), FOOTWEAR (Boots, Shoes), GEAR (Bags + Cases, Kn*ves + Tools, Protective Equipment, Kit), and essential ACCESSORIES. Our selection is built for durability, functionality, and operational readiness.
2. Do you carry brands like Crye Precision or Arc’teryx?
Yes. We stock premium, performance-driven brands trusted by professionals worldwide, including Crye Precision, Arc’teryx PRO series, and our own TACDIS line. Product availability is dynamic—check individual product pages for real-time stock status.
3. How do I ensure I’m selecting the right size or kit for my needs?
Each product page contains detailed specifications, sizing charts, and material information. For mission-critical fit, we recommend consulting the manufacturer’s sizing guide provided. Our gear is selected for its precise engineering; choosing the correct size is paramount for performance.

ORDERING & PAYMENT

4. What payment methods do you accept?
We accept major credit cards: Visa, MasterCard, JCB, and PayPal. All transactions are secured with industry-standard encryption. Your financial data is handled with the highest level of security.
5. Can I modify or cancel my order after placing it?
Orders enter our processing pipeline rapidly to ensure timely deployment. Contact us immediately at [email protected] with your order number. We will attempt to intercept it if it has not yet advanced to the packing stage. No guarantees can be made once processing is underway.

SHIPPING & DELIVERY

6. What are your shipping options and timelines?
All orders are processed within 1-2 business days from our HQ in Oklahoma City. Then, choose your tempo:
  • Standard Shipping ($12.95): Via DHL or FedEx. Transit: 10-15 business days after shipment. Recommended for priority gear.
  • Free Shipping: Via EMS for orders over $50. Transit: 15-25 business days after shipment. Ideal for non-urgent replenishment.
7. Where do you ship, and are there any extra costs?
We ship globally, excluding certain remote/isolated regions (some areas in Asia). During checkout, your cart will automatically reflect service availability. Important: All applicable duties, taxes, or import fees are the sole responsibility of the recipient and are not included in our product or shipping prices.
8. How do I track my order?
Once your order is handed to our carrier (DHL, FedEx, or EMS), you will receive a tracking number via email. Use this to monitor your gear’s movement in real-time from our facility to your hands.

RETURNS & EXCHANGES

9. What is your return and exchange policy?
We stand by our gear with a 15-Day Commitment. From the date of delivery, you have 15 days to initiate a return or exchange for any item from Apparel, Footwear, Gear, or Savings. Conditions: Items must be in new, unused condition with all original tags attached. This policy embodies the TACDIFFERENCE—uncompromising quality and your satisfaction.
10. How do I start a return or exchange?
Contact our support team at [email protected] within the 15-day window. Provide your order number and details about the item. We will issue a Return Authorization and instructions. Return shipping costs are generally the responsibility of the customer, unless the error was on our part.

COMPANY & CONTACT

11. Where is TACDIS located?
Our operational headquarters and fulfillment center is located at:
TACDIS Apparel Shop – Tactical Distributor
1311 Northwest 98th Street, Oklahoma City, US 73114
12. What is your primary customer focus?
We are the strategic procurement partner for a global community that cannot afford compromise. Our core clientele includes: Law Enforcement Officers, Military Personnel, Tactical Enthusiasts, and Demanding Professionals who require reliable, high-performance gear and precision logistics.
Operational Note: For time-sensitive inquiries, always include your order number. Our team is trained to prioritize and resolve issues with the efficiency our community demands.
Need Tactical Support?
For delivery inquiries or any issues not covered above, deploy a message to our command center:
Email: [email protected]
Mission: Your Strategic Partner in Tactical Procurement.

© TACDIS Apparel Shop. All Rights Reserved. tactical-distributor.com