Effective Date: October 26, 2023 | Last Updated: October 26, 2023

OPERATIONAL BRIEF: At TACDIS Apparel Shop, we equip operators, professionals, and enthusiasts with mission-critical gear. We stand behind our products with the same reliability we promise in the field. This protocol outlines our clear and efficient returns and exchanges process, ensuring your satisfaction is handled with precision and integrity.

1. MISSION OBJECTIVE: OUR COMMITMENT TO YOUR SATISFACTION

We guarantee the quality and performance of every item in our inventory, from APPAREL and BOOTS to OUTERWEAR and specialized GEAR. If your equipment does not meet standards or expectations, our Returns & Exchanges Protocol is your direct channel for resolution. Our goal is to process your request with the operational efficiency that defines our brand.

2. ELIGIBILITY & TIME FRAME

  • Return/Exchange Window: Requests must be initiated within 15 calendar days of the delivery date confirmed by the carrier (DHL, FedEx, or EMS).
  • Condition Requirements: Items must be in unused, unwashed condition, with all original tags, labels, and packaging intact. Gear must show no signs of wear, field testing, or damage not present upon original receipt.
  • Proof of Purchase: Your original order number or invoice is required for all requests.

3. NON-RETURNABLE ITEMS: MISSION-CRITICAL & PERSONAL GEAR

To ensure the safety and integrity of specialized equipment, the following categories are FINAL SALE and cannot be returned or exchanged unless defective upon arrival:

  • CLEARANCE ITEMS: All products purchased from the CLEARANCE or SAVINGS section are sold as-is.
  • PERSONAL PROTECTION & SPECIALIZED TOOLS: Items from the PROTECTIVE EQUIPMENT and KN*VES + TOOLS categories, for hygiene and safety reasons, are non-returnable unless manufacturing defects are verified by our command center.
  • UNDERGARMENTS & SOCKS: All products from BASE LAYERS + UNDERWEAR and SOCKS + MORE for obvious hygiene reasons.
  • Customized or Altered Gear: Any product that has been modified, engraved, or customized post-purchase.
NOTE: If a non-returnable item arrives defective or damaged, contact our command center at [email protected] within 48 hours of delivery with photographic evidence.

4. STANDARD OPERATING PROCEDURE: THE RETURN/EXCHANGE PROCESS

  1. STEP 1: INITIATE REQUEST
    Deploy a message to our command center at [email protected] using the subject line: “Return/Exchange Request – Order #[Your Order Number]”. Include the details outlined in the template below. You will receive a Return Merchandise Authorization (RMA) Number and instructions within 48 hours.
  2. STEP 2: PACKAGE & SHIP
    Securely repackage the item(s) in their original packaging. Include a copy of your invoice or the RMA form we provide. Affix the provided return shipping label (if applicable) or ship to our Operational HQ:
    TACDIS Apparel Shop – Returns
    1311 Northwest 98th Street
    Oklahoma City, OK 73114
    USA
    Important: For exchanges, clearly state the desired replacement item (size, color, product code) in your initial email. We recommend using a trackable shipping service (DHL, FedEx) and retaining your proof of shipment.
  3. STEP 3: INSPECTION & PROCESSING
    Our logistics team will inspect the returned gear upon arrival at our HQ. Once approved, we will initiate your refund or ship your exchange item.

5. FINANCIAL RECON: REFUNDS & CREDITS

  • Processing Time: Refunds are processed within 5-10 business days after we receive and approve the returned item.
  • Refund Method: Funds will be returned to the original payment method used during purchase (Visa, MasterCard, JCB, PayPal).
  • Deductions: Original shipping fees are non-refundable. For returns not due to our error, a restocking fee may apply to certain gear categories. Return shipping costs are the responsibility of the operator unless the return is due to a TACDIS error or defective product.
  • Exchanges: For size/color exchanges, we will ship the new item once the return is received. Price differences will be charged or refunded accordingly.

6. REQUEST TEMPLATE: FOR OPERATIONAL EFFICIENCY

Copy, paste, and complete the following template into your email to expedite processing:

Subject: Return/Exchange Request – Order #[Insert Your Order Number] To: TACDIS Command Center ([email protected]) — MISSION DETAILS — Order Number: [e.g., TAC-12345] Date of Delivery: [MM/DD/YYYY] Item(s) for Return/Exchange: – Product Name: [e.g., Tactical Boots – Model X] – Size/Color: [e.g., 10 / Black] – SKU/Product Code: [If available] – Quantity: [e.g., 1] Reason for Return/Exchange: [ ] Size Exchange (Requested New Size: _____) [ ] Color Exchange (Requested New Color: _____) [ ] Defective/ Damaged Item (Please describe and attach photos) [ ] Incorrect Item Received [ ] Other: [Briefly explain] — OPERATOR DATA — Full Name (as on order): Email Address (as on order): Phone Number (optional, for carrier coordination): — DECLARATION — I confirm the item(s) are unused, unwashed, and in original packaging with all tags attached. I have read and understand the Returns & Exchanges Protocol. [Your Name]

7. CONTACT & SUPPORT

For tactical support regarding returns, exchanges, or any mission-critical questions:

Command Center Email: [email protected]

Subject Line: “Return/Exchange Support – Order #[Number]”

Operational HQ: 1311 Northwest 98th Street, Oklahoma City, OK 73114, USA

We are a global distributor; please allow for time zone differences in our response. We typically deploy a response within 24-48 hours.

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Mission: Your Strategic Partner in Tactical Procurement.