Effective Date: October 26, 2023 | Last Updated: October 26, 2023

MISSION: At TACDIS Apparel Shop, we equip operators, professionals, and enthusiasts with mission-critical gear. Our logistics and support protocols are designed with the same precision and reliability required in the field. This document outlines our clear procedures for shipping your gear and handling returns or exchanges, ensuring your complete satisfaction.

1. SHIPPING & DELIVERY PROTOCOL

We deploy global logistics to get your gear to you efficiently. All times are estimates and may vary based on destination and customs processing.

Order Processing & Dispatch

  • Processing Time: Orders are processed and prepared for shipment within 1-2 business days of payment confirmation.
  • Order Confirmation & Tracking: You will receive an order confirmation email immediately after purchase. A second email with your tracking number and carrier details will be sent once your order ships.

Shipping Methods & Timeframes

We offer two primary shipping channels to balance speed and cost:

  • Standard Expedited Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95 USD (flat rate)
    • Estimated Delivery: 10-15 business days after dispatch.
    • Best For: Faster, trackable delivery to most global destinations.
  • Free Standard Shipping:
    • Carrier: EMS (Economy Mail Service)
    • Cost: FREE on all orders over $50.00 USD.
    • Estimated Delivery: 15-25 business days after dispatch.
    • Best For: Cost-effective delivery where speed is less critical.

Note: We ship worldwide, excluding certain remote regions and specific areas in Asia. Shipping restrictions will be indicated at checkout. Delivery times are estimates and not guaranteed, as they are subject to carrier performance and local customs clearance.

2. RETURNS & EXCHANGES PROTOCOL

We stand behind the quality of our gear. If an item does not meet the standards expected in the field, follow this procedure for a resolution.

Eligibility & Time Frame

  • Return/Exchange Window: Requests must be initiated within 15 calendar days of the delivery date confirmed by the carrier (DHL, FedEx, or EMS).
  • Condition Requirements: Items must be in unused, unwashed condition, with all original tags, labels, and packaging intact. Gear must show no signs of wear, field testing, or damage not present upon original receipt.
  • Proof of Purchase: Your original order number or invoice is required for all requests.

3. NON-RETURNABLE ITEMS: MISSION-CRITICAL & PERSONAL GEAR

To ensure safety, hygiene, and the integrity of specialized equipment, the following categories are FINAL SALE and cannot be returned or exchanged unless they arrive defective:

  • CLEARANCE / SAVINGS ITEMS: All products purchased from the CLEARANCE or SAVINGS sections are sold as-is.
  • PERSONAL PROTECTION & SPECIALIZED TOOLS: Items from PROTECTIVE EQUIPMENT and KN*VES + TOOLS categories are non-returnable for hygiene and safety reasons, except for verified manufacturing defects.
  • UNDERGARMENTS & SOCKS: All products from BASE LAYERS + UNDERWEAR and SOCKS + MORE are non-returnable for obvious hygiene reasons.
  • Customized or Altered Gear: Any product modified, engraved, or customized post-purchase.

IMPORTANT: If a non-returnable item arrives defective or damaged, contact our Command Center at [email protected] within 48 hours of delivery with clear photographic evidence.

4. STANDARD OPERATING PROCEDURE (SOP)

Follow these steps precisely for efficient processing.

STEP 1: INITIATE REQUEST

  • Deploy a message to our Command Center: [email protected]
  • Subject Line: “Return/Exchange Request – Order #[Your Order Number]”
  • Include all details using the template provided in Section 6 below.
  • You will receive a Return Merchandise Authorization (RMA) Number and instructions within 48 hours.

STEP 2: PACKAGE & SHIP

  • Securely repackage the item(s) in their original packaging.
  • Include a copy of your invoice or the RMA form we provide.
  • Affix the provided return shipping label (if applicable). If not provided, ship to our Operational HQ:
    TACDIS Apparel Shop – Returns
    1311 Northwest 98th Street
    Oklahoma City, OK 73114
    USA
  • For Exchanges: Clearly state the desired replacement item (size, color, product code) in your initial email.
  • Recommendation: Use a trackable shipping service (DHL, FedEx) and retain your proof of shipment.

STEP 3: INSPECTION & PROCESSING

Our logistics team will inspect the returned gear upon arrival at our HQ. Once approved, we will initiate your refund or ship your exchange item.

5. FINANCIAL RECON: REFUNDS & CREDITS

  • Processing Time: Refunds are processed within 5-10 business days after we receive and approve the returned item.
  • Refund Method: Funds will be returned to the original payment method used during purchase (Visa, MasterCard, JCB, PayPal).
  • Deductions:
    • Original shipping fees are non-refundable.
    • For returns not due to our error, a restocking fee may apply to certain gear categories.
    • Return shipping costs are the responsibility of the operator, unless the return is due to a TACDIS error or defective product.
  • Exchanges: For size/color exchanges, we will ship the new item once the return is received. Any price differences will be charged or refunded accordingly.

6. REQUEST TEMPLATE (FOR OPERATIONAL EFFICIENCY)

Copy, paste, and complete the following template into your email:

Subject: Return/Exchange Request – Order #[Insert Your Order Number]

To: TACDIS Command Center ([email protected])

— MISSION DETAILS —
Order Number: [e.g., TAC-12345]
Date of Delivery: [MM/DD/YYYY]
Item(s) for Return/Exchange:
– Product Name: [e.g., Tactical Boots – Model X]
– Size/Color: [e.g., 10 / Black]
– SKU/Product Code: [If available]
– Quantity: [e.g., 1]
Reason for Return/Exchange:
[ ] Size Exchange (Requested New Size: _____)
[ ] Color Exchange (Requested New Color: _____)
[ ] Defective/ Damaged Item (Please describe and attach photos)
[ ] Incorrect Item Received
[ ] Other: [Briefly explain]

— OPERATOR DATA —
Full Name (as on order):
Email Address (as on order):
Phone Number (optional, for carrier coordination):

— DECLARATION —
I confirm the item(s) are unused, unwashed, and in original packaging with all tags attached. I have read and understand the Returns & Exchanges Protocol.
[Your Name]

7. CONTACT & SUPPORT

For tactical support regarding shipping, returns, exchanges, or any mission-critical questions:

  • Command Center Email: [email protected]
  • Subject Line for Support: “Return/Exchange Support – Order #[Number]”
  • Operational HQ: 1311 Northwest 98th Street, Oklahoma City, OK 73114, USA

We are a global distributor; please allow for time zone differences in our response. We typically deploy a response within 24-48 hours.

© TACDIS Apparel Shop. All Rights Reserved.
Mission: Your Strategic Partner in Tactical Procurement.